When it comes
to support, responsibility
doesn’t take time off.
Since we manufacture modified devices right through to complete assemblies, they don’t normally come with any operating instructions. Customers agree their requirements with us in advance, so they already know how they want to connect and use the devices. However, we can provide documentation for the power supply units on request. And of course our support team will also help you commission devices.
Safety: What you need to know
Due to the technology, inside power packs there are high voltages that in extreme cases can lead to death. Repairs should therefore only be carried out by specially trained personnel. Please never attempt to open, repair or modify one of our devices yourself.
Warranty and repair
In the absence of any agreement to the contrary, we offer a two-year warranty on all products made by PULS Vario in line with applicable legislation.
Once the warranty period has expired, we will be happy to give you an individual quote for repairs, modifications or other services. We will try to keep the costs for you as low as possible.
Return and repair
We will analyse your device immediately and then send a quotation if the repair is not covered by the warranty. There is no charge for this quotation. You can then decide whether to have the repair carried out. To do that, you just need to confirm the quotation sent to you.
Request RMA number
PULS Vario GmbH
Venusberger Strasse 44