Responsibility takes
no break in
customer support

Our customer service department will be happy to help you find a solution to rectify technical faults as quickly as possible. Whether you only have a minor problem with a device, a repair is necessary, or you simply need information from one of our service staff, our support team is available for you at any time during business hours.

Customer Support

You can rest assured. Our customer service will help you with any questions or problems you might have with a device.

Operating Instructions

Since we manufacture solutions from modified devices to complete assemblies, operating instructions are not included. Customers coordinate their requirements with us and therefore know how they will connect and use the devices. However, if requested, customers will receive explicit documentation for the power supplies. And, of course, our support team will also help to put devices into operation.

Several contact persons are available to answer your questions.

Security: Must Know

For technical reasons, power supplies use high voltages, which in extreme cases can lead to death. Repairs should therefore only be carried out by specially trained personnel. Please never try to open, repair or modify our devices yourself.

Please contact our service team if you have problems with a PULS Vario power supply.

General Information

Annette Martin
Reception
Tel.: +49 37341 4900-10
Fax: +49 37341 4900-40
annette.martin@pulsvario.com

Guarantee and Repairs

Our philosophy includes a commitment to offer our customers the best quality. Nevertheless, our devices might very occasionally break down. Please observe the following instructions if you have a defective power supply from PULS Vario.

2-Year Warranty

Within the framework of current legislation, we offer a two-year warranty on all PULS Vario products, unless otherwise agreed. During the warranty period, you can have your devices exchanged or repaired if they show defects or faults, at no extra cost for the customer.

After the warranty has expired, we will be happy to offer you a cost estimate for repairs, conversions or other services. We will endeavor to keep your costs as low as possible.

Returns and Repairs

We will immediately carry out an analysis of the device and then send you a cost estimate, assuming it is not a warranty repair. The cost estimate is free of charge. You can then decide whether the repair should be carried out. All you have to do is confirm the cost estimate sent to you.

Attention: For warranty repairs, please request an RMA number (repair code) before sending it in!

Request RMA number


















Return address

PULS Vario GmbH
Technical support
Venusberger Strasse 44
D-09430 Drebach

Contact us